We kindly request all guests place a review after each visit. Please read the comments below first. Thank You,
Uncle – Eric
Owner, Pacific Club Resort
TripAdvisor.com is our main online guest review book. It is unbiased, We are not allowed to delete / modify any reviews. We are only allowed to post managerial responses to reviews.
If you have a suggestion / complaint, we’d kindly appreciate the opportunity to respond first.
The Difference between the TripAdvisor "Satisfaction Ranking" vs our Actual "Star Ranking"
- Pacific Club Phuket Resort Hotel IS officially ranked as a 3.5 - 4 Star Resort and priced as a budget 3 Star hotel (we try to deliver over 4), but for a lot of folks it feels like 5. Our "Star Ranking" is determined by travel professionals at Expedia the owner of TripAdvisor based on the facilities, services, and other metrix of our Resort (such as pool, sauna, elevator, proper wardrobes, % of public space compared to rooms, etc.) . Please don’t be confused when you see our TripAdvisor "Satisfaction Ranking" is 4.5 or 5 Stars (read next comment).
- The TripAdvisor “Rank this Hotel” question IS the ""Satisfaction Index" NOT our "Star Rank"" The "Satisfaction Rank / Index" is mostly based on Guest assessment of how well we met the their expectations compared to: The information we present in our website, Our pricing compared to other properties in our area, Other reviews, and Advertising that we control. That means you could give us all “5″ satisfaction ratings if we met / exceeded your expectations for a 3 star hotel since that’s the rate we charge.
- Therefore, Please note, our TripAdvisor “Rank this Hotel” rank IS NOT a Michellin Star Rank, it is simply a "Satisfaction Index".
- YOUR REVIEW ON TRIPADVISOR WILL HELP PROSPECTIVE GUESTS decide if our resort is the right place for them to stay. Everyone has different needs and therefore we kindly ask you to help prospective guests to make their decision by posting real feelings and information in your text review ( for example: "This resort is not on the beach, but rather on a hill 10 minutes walk from the beach"). This helps to insure we will have nothing but happy guests. THX.
- Please note that if you take the time to post a review, in many cases Trip Advisor will send a verification mail to confirm you are the real person. So please don’t forget to check that mail and click the verification link or your time will have been wasted.